2015。八月新片:strategies to overcome resistance to care - 北醫圖書館多媒體新片部落格 - 優仕網部落格

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2015。八月新片:strategies to overcome resistance to care

Resident's Rights: Strategies to Overcome Resistance to Care


Staff in long term care and assisted living are often faced with the dilemma of a resident refusing necessary care. Staff know residents have the right to refuse care but they also fully appreciate the importance of supporting positive health outcomes and quality of life.
 
Find out how nursing staff prevent confrontations, respect residents' rights and still deliver the necessary care. Their recommendations start with recognizing the importance of building a relationship with a resident and taking the time to find out who the resident is.  Finding out about their family and their past interests lets residents know you care about them as a person. This relationship is very likely to ensure you'll be able to provide  necessary care.  
 
If a resident refuses care, staff suggest the following: try coming back a short time later, using a soft voice and a reassuring manner explain why the care is necessary.  Some nursing assistants use humor, or  offer  some type of "bribe/reward," while others use personal conversation as a distraction. If you're not successful, ask someone who knows the resident better to help out. When a resident continues to refuse care, prioritize the importance of the care and decide if it can be provided at a later time. Always document and report specifically what care has been refused. Filmed in a long-term care facility with commentary from a nurse practitioner, LPNs, nursing assistants, and a social worker.
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